Callers in Crisis: Telephone Response Skills

Length of course: 1 day

This course has been developed by an experienced telephone support line worker and trainer and has been regularly delivered to a range of staff working in health and social care settings. It aim is to develop skills in responding to callers who are in emotional distress and covers how workers or volunteers can look after themselves when responding to distressed callers.

Course aimed at:

Anyone who has telephone contact with potentially distressed people including: receptionists; admin workers; out of hours telephone support staff; PALs and other advice and information workers; health and social care staff; emergency service staff.

Course dates

20th May 2010

Venue / location

Bristol Mind, 35 Old Market Street, Bristol BS2 0EZ

Cost of course:

Individuals: £75
Limited concessions available for unfunded groups or individuals
In-house: £600  (maximum 18 participants)

How to book

Please use our online booking form or print a training booking form (pdf).

Who to contact for further enquiries:

For further information or to discuss in house training contact Claire
Email: admin2@bristolmind.org.uk
Tel: 0117 980 0370