Callers in Crisis: Telephone Response Skills
Length of course: 1 day
This course has been developed by an experienced manager of telephone based support services, and has been regularly delivered to staff working in a wide range of health and social care settings. It's aim is to raise participants awareness & understanding of potential issues for callers, as well as to develop skills in appropriately responding to a variety of challenging calls. It also covers how workers or volunteers can look after themselves when responding to distressed callers.
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Course aimed at:
Anyone who has telephone contact with potentially distressed people including: receptionists; admin workers; out of hours telephone support staff; PALs and other advice and information workers; health and social care staff; emergency service staff.
Course dates
TBA
Venue / location
Bristol Mind, 35 Old Market Street, Bristol BS2 0EZ
Cost of course:
Individuals: £75
Limited concessions available for unfunded groups or individuals
In-house: £600 (maximum 18 participants)
How to book
Please use our online booking form or print a training booking form (pdf).
Who to contact for further enquiries:
For further information or to discuss in house training contact Claire
Email: admin2@bristolmind.org.uk
Tel: 0117 980 0370